Privacy Policy
Effective Date: April 16, 2026
Concierge Dental Design ("we," "our," or "us") is committed to protecting your privacy and safeguarding the personal and health information you share with us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, contact our office, or receive care at our practice located at 26 Broadway, Suite 1303, Financial District, New York City.
1. Information We Collect
A. Personal Information
When you schedule an appointment, receive treatment, or communicate with our team, we may collect the following personal information:
- Full name, date of birth, and contact details (phone, email, address)
- Government-issued identification as required
- Dental insurance information and payment details
- Emergency contact information
- Medical and dental history, treatment plans, X-rays, and clinical notes
- Communications with our providers including appointment requests and questions
B. Information Collected Automatically
When you visit our website, we may automatically collect the following:
- IP address and browser type
- Cookies and tracking tools
- Website usage data (time spent, navigation)
C. SMS Opt-In Information
If you opt in to receive text messages from Concierge Dental Design, we collect:
- Phone number
- Consent to receive text messages
2. How We Use Your Information
We use your information to provide and improve our services, including the following:
- Provide Medical Care: Diagnose, treat, and manage your dental and oral health care.
- Process Payments: Handle billing, insurance claims, and payment processing.
- Meet Legal Requirements: Comply with applicable laws, regulations, and HIPAA requirements.
- Improve Our Services: Analyze usage of our website and services to improve patient experience.
- Communicate With You: Send appointment reminders, follow-up care instructions, and practice updates.
- Ensure Public Health and Safety: Report communicable diseases or public health threats as required by law.
- Send SMS Messages: Send appointment reminders and notifications only to patients who have provided consent.
3. How We Share Your Information
Concierge Dental Design does not sell your personal information. We may share it only in the following circumstances:
- Your Healthcare Team: Specialists, labs, pharmacies, and other providers involved in your care.
- Your Insurance Provider: To verify benefits and process claims on your behalf.
- Legal Authorities: When required by law, court order, or public health authority.
- Third-Party Vendors: Service providers who assist with billing, IT, and communications, under strict data agreements.
- Authorized Individuals: Persons you have authorized in writing to access your records.
- SMS Messaging Providers: Vendors who facilitate text message delivery. Your information is never shared for marketing purposes.
4. Your Rights Under HIPAA
As a dental practice, we are governed by HIPAA. You have the following rights regarding your health information:
- Access: Request copies of your dental and medical records.
- Correction: Request corrections to inaccurate or incomplete records.
- Restrictions: Request limits on how we use or share certain information.
- Confidential Contact: Ask us to contact you through a specific method or at a specific address.
- Filing a Complaint: File a complaint with our Privacy Officer or the U.S. Department of Health and Human Services.
- Opting Out of SMS: Reply STOP at any time to opt out of SMS communications from Concierge Dental Design.
5. How We Keep Your Information Safe
We take the security of your information seriously. Our safeguards include:
- Encryption of electronic records and secure data transmission
- Strict access controls limiting who can view patient records
- Regular security reviews and staff training on data protection
- Secure online portals for patient communication and record access
While no system is completely secure, we continuously work to protect your information. We encourage you to use strong passwords and report any suspicious activity related to your patient account.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand how visitors interact with our content. You may disable cookies in your browser settings; however, some features of the website may not function as intended.
7. Third-Party Links
Our website may contain links to third-party websites. Concierge Dental Design is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any site you visit.
8. Changes to This Privacy Policy
Concierge Dental Design may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised effective date. Continued use of our website or services after updates constitutes acceptance of the revised policy.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Concierge Dental Design
26 Broadway, Suite 1303, Financial District, New York, NY 10004 | Phone: (212) 370-0101